Frequently Asked Questions
Planning your stay should be just as enjoyable as the trip itself. Below you will find answers to our most frequently asked questions, put together with care by our team. And if something is missing, we would love to hear from you personally.
Our public sauna is available to non-resident guests for NOK 100 per person.
The jacuzzi and hot tub are primarily reserved for hotel guests, but same-day reservations may be possible if there are no prior bookings. The price is NOK250 per person for two hours of private use.Yes, it is possible to see the Northern Lights from just outside the hotel, or even from your room or cabin if you have a sea-view unit. The area has very little light pollution, making it ideal for viewing.
For the best experience, we recommend booking a guided tour.Yes, we offer tailored packages including accommodation, dining, meeting facilities, and activities, all customized to your needs.
We also offer a “Sommarøy takeover,” where your group has exclusive use of the hotel and its facilities.Yes, we can arrange private dinners, closed events, and customized group experiences.
Yes, we strongly recommend booking activities in advance, especially during peak summer and winter seasons, as they often sell out quickly.
Our kitchen is open for lunch from 12:00 to 17:00 year-round. Lunch is served on a drop-in basis in our lobby café or outside on the pier during summer. You can order food and drinks at the bar or via QR codes on the tables.
The main restaurant is open for dinner from 17:00 to 21:00 year-round. Reservations are required. During peak season, availability for non-resident guests may be limited. However, you are always welcome to dine in our lobby café, where the same dinner menu is available after 17:00.
We have four electric car chargers available at the hotel. Payment is made on a drop-in basis via a QR code on the chargers. If you need additional or fast-charging options, there is another charging station across the bridge from the hotel.
Yes,we offer free parking for our guests.
Yes, we offer free Wi-Fi in all hotel rooms and common areas, no password to access.If you are staying in a cabin or apartment, you can access the Wi-Fi by scanning a QR code provided in your accommodation.
We provide basic supplies for small and medium-sized wounds, including disinfectants and items for minor burns. We also offer ibuprofen and paracetamol at reception, subject to availability.
The nearest doctor and pharmacy are located in Tromsø. A local grocery store nearby sells some basic medication.
In case of a medical emergency, please call 113. A local fire and rescue team will arrive first to assess the situation, as assistance from Tromsø may take approximately one hour.Yes, we offer luggage storage next to the reception. Please note that this area is not locked, and items are stored at your own risk. However, our reception team keeps an eye on the area. For valuables, we can store your luggage in a locked storage room or inside the reception office upon request.
We recommend staying 2-3 nights to fully enjoy the nature, activities, and peaceful atmosphere of the island.
Yes, we can arrange bus transfers between Tromsø and the hotel, including return trips.
Camping on hotel property (including tents, motorhomes, or vans) is not permitted.For camping in Sommarøy, we recommend Sommarøy Camping and Marina, located about a 3-minute drive from the hotel. It offers a service centre, but pitches cannot be reserved in advance.
Yes, all main facilities are located on the ground floor, making them easily accessible for wheelchair users. We also have an elevator to the upper floors, as well as rooms adapted for guests with reduced mobility.
There is a grocery store located approximately a 10-minute walk from the hotel. It is open Monday to Saturday and closed on Sundays. Opening hours are 10:00 - 18:00 (Monday - Thursday), 10:00 - 19:00 (Friday), and 10:00 - 17:00 (Saturday). We also offer a selection of snacks for sale at reception 24/7.
The main differences are space, privacy, and flexibility.
Hotel rooms are ideal for a simple and comfortable stay with easy access to services such as reception, breakfast, and optional housekeeping. They are a great option for shorter stays or a more traditional hotel experience.
Cabins and apartments offer more space and privacy, often including a living area, kitchen facilities, and multiple bedrooms. This makes them ideal for families, groups, or longer stays where you may want to cook your own meals and enjoy a more independent, home-like atmosphere.
Both options provide access to the surrounding nature and hotel facilities, but hotel stays are more service-oriented, while cabins and apartments offer greater flexibility and privacy.Breakfast times vary slightly depending on the season:
- Saturdays and Sundays: 07:30 - 11:00 (year-round)
- Late June to mid-August (weekdays): 07:00 - 10:30
- Rest of the year (weekdays): 07:00 - 10:00
Breakfast is served as a buffet.
Check-inis from 15:00, and check-out is at 11:00. Early check-in or late check-out maybe available depending on availability, at a cost of NOK 100 per hour.
The best time to visit depends on your preferences:
- Northern Lights and winter experiences: September to March
- Midnight sun and summer experiences: June to August
Your Arctic Story Awaits
